I received a call from an unknown number, so I ran a quick google search and found this page. They didn’t leave a number, but immediately called back, so I answered. A couple weeks ago, I called Macy’s regarding a coat I purchased that fell apart within the first month. Unfortunately, they didn’t sell the item anymore. The deal I got was so good, I didn’t expect them to have anymore, but I was hoping they may be able to fix the item free of charge. Anyhow...this call comes about 2 weeks later, and the guy identifies himself as an “auditor” at Macy’s. He was auditing calls of a new associate and came across my call and wanted to make it right. He claims to have given me a credit for the shipping I paid, plus another 30% of the coat’s purchase price. After reading this e-mail, I was fully expecting him to ask for the credit card number to process the credit, but he didn’t. He said he processed the credit and I should see it soon. I will monitor my credit card activity just to be sure, but so far this was a VERY positive call for me. I will update if something goes wrong.