This is United Health Care Calling. I have a serious health issue and go round and round with them every few months and here's how today's circus went. I answered the phone and Julie explaned that I am entitled to benefits via United Health Care, but to hear about them I will need to verify who I am because of HIPPA practices. She gave me my year of birth and asked me to give her my month and day. I asked her to verify that she is from United before I give her my birthdate and she said that she's not allowed to do that. Hmmmm.... She then said that she will just write down that I'm not interested in hearing about my benefits. I told her that she's putting words in my mouth, I never said that and only asked her to verify who she is. I offered to give her my UHC subscriber number and she can verify my identity that way. No one else should have my member number, right? She told me that my member number is my Social Security Number and that is not true. She then told me that she cannot accept my membership or policy number as ID then Julie ended the call by telling me she would document that I am not interested in the benefits and hung up.I go through this every couple of months and it always ends the same way. Other callers have told me that the benefit that they are calling about is a case management service to make sure I'm getting the help I need to address my serious health issue. I wonder if United has contracted with my employer to provide case management services, but they keep their costs down with these silly antics that prevent me from really talking with someone and getting a case manager. As a victim of identity theft, the wife of a police officer and an IT security manager, I know darned well that the only three things anyone needs to steal your identity are your SSN, DOB and name. UHC has lost their minds if they think I'm going to provide any of those things over the phone to someone who cannot verify they work for UHC. On other calls, I've asked them to send me information by mail and while they agree to do so, the information never shows up. As far as I'm concerned these calls are just a shoddy insurance company practice.