This is Dell's tech support. I have purchased 2 computers from them since 2008. I never had any problems with them until I bought one for my son who is in the Army. They shipped it to him and within the first week there was a virus on his computer. We purchased what the Dell salesman said was the ultimate virus protection on this computer when we had it built. When contacting Dell about this I was told that virus protection was only 99% accurate and I would have to purchase the extended contract. I thought I was being sold the Tech Team contract but instead I got Dell Solution Station. They do not speak English well.. I am sorry, I am not trying to sound rude but if I buy something in the United States I should be able to deal with a technician in the United States and not someone who I can't understand nor can they understand what I am talking about. Any time I have had to use Dell's solution team I have had to fix my own issue while they are talking me or my son through it. Why should I have to pay so much for that??? Also, no respect for my son who serves in the military... this poor kid has to deal with them and they are never any help.. Also, will NEVER buy another Dell. My computer has had to have two mother boards, two hard drives, two keyboard replacesments and the frame around my screen has been messed up since I bought it. When they have sent people over to fix these issues the leave the screws out of my computer and Dell can not figure out what I mean by screws when I tell them this. They have sent me four hard drive covers instead of the screws that hold the dang hard drive in. I wrote a letter to Dell and got back a crappy letter from them. I kind of figured since they sent me a 'refurbished' computer when I financed a NEW laptop they should actually send me what I purchased. I was told that I did receive a NEW laptop and they are not required to provide someone who speaks English (by the way, there is nothing in the terms of service or agreement on purchase that you will dealing with a different country) never got it resolved. Dell stinks, customer service is horrible and I will NEVER purchase anything from them again.