This came as a computer generated phone call. I selected an option from the menu as was transfered to a call center. They were unable to identify who the company was saying first they worked for sears credit and then that it was master card and visa. Finally, they said they were with Experion Credit Bureau. When I asked to talk with a supervisor, they said he was at breakfast (this was 3:30 PM) but insisted they were in florida. I asked for a phone number to call the supervisor and first he gave me 090078601. When I told him that was not a valid number he asked how I knew that. He finally gave me 800-945-2000 as the number for his supervisor. I figured it would be fun to play with him a bit and keeping him on the phone would just cost his company more money by wasting his time. After a while, he indicated that by selecting an option from the menu, I had been transferred to a 900 number and was now going to be charged for the call. I did assure him that I would not be paying and once he hung up, I called Fairpoint to report the call. Fairpoint assured me that because I had reported it that they would reverse any charges relating to the call. They did say that they would not be able to see the charges until the company billed them so I'd have to wait till it showed up on my bill. Once it did show, they would take care of it. So, be sure you call the phone company as soon as you hang up from the call to register your complaint and establish a basis on which the phone company can give you credit for any charges. Wish there was a way to catch these guys...