I want to set the record straight. What this company provides is a clinical service called Medication Therapy Management (MTM) over the phone. MTM services usually include a thorough analysis of all medications (prescription, over-the-counter, and supplements) with the aim to optimize drug therapy and improve therapeutic outcomes for patients. MTM can be performed by most licensed healthcare providers but usually it is a doctor of pharmacy (Pharm.D.) that provides these services due to their extensive pharmacological training and background. The reviews usually also identify any potential drug-drug interactions, drug-disease interactions, adverse drug reactions, and address adherence issues (such as cost limitations, side effects, complex dosing regimen) as well as other professional services. Because MTM programs have strong evidence showing they improve health outcomes and significantly decrease health care costs (such as preventing avoidable hospital visits due to improper medication therapy or usage), they have become a requirement of and one of the core measures of quality (STAR Measures) for Medicaid and Medicare plans. Even most of the top private commercial health plans provide MTM services to their patients, not because they are required to do so, but because they recognize the clear benefit of having healthier patients.If you receive a call from a company performing MTM on behalf of your health care plan, keep in mind that they already have a list of your medications from your insurance company based on your prescription claims or from your provider’s office. However, before the company performing MTM releases any of your PHI (protected health information) they need to verify HIPAA with some basic information such as name, DOB, an address that matches the one they have on file, or other alternative pieces of information. This is done to protect your health information. No one should ever ask for you for any form of payment information. MTM providers are contracted by your health plan ahead of time and because MTM more than pays for itself, there is no additional cost to patients. The service is also OPTIONAL so you may politely decline or opt-out of the MTM service. However, I advise you keep an open mind and do the review. If you do the review with a pharmacist, now is the time to ask good questions and voice concerns about your medications. It is not often that you will get this level of one on one attention from a pharmacist especially if your only interaction with pharmacists has been at busy community or retail stores.In the end your health care providers are human, and the having an additional professional who can quickly review your medications with you in the comfort of your own home is a huge boon to you. Ideally all of your healthcare providers should work as a team leveraging their various strengths for your benefit.