Don't feel bad...I just noticed yesterday that they've been taking money out of my account for a YEAR...HOW I didn't noticed is beyond me. I called and talked to an FYE representative tonight, and they won't give you your money back. I tried to cancel my account, but the man was very difficult and told me he would give me the next month free and that he would send me a $20 gift card to their store. I am going to try again tomorrow.Here is what confuses me...a year ago I shopped in FYE for Christmas gifts, but the salesman never mentioned a fee...just a 30% discount on my total that day. I checked my bank statements, but it showed up in all numbers--I just figured it was a $10 charge for gas or something for my car. Now, online, it says that a VIP backstage membership is only $25 a year, but I have been charged $10 a month for the last year. I don't understand that. Over the last year, they've taken $120 out of my account. The website also says that your membership is good for a year-it automatically expires a year to the day you signed up for it. I signed up the day after Thanksgiving of '08...the man on the phone tonight said they have charged me through Feb of '10. Obviously, that's totally bogus. Very frustrating. Hopefully I'll have better luck tomorrow.