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Telephone number: +19315726732
(9315726732, 019315726732)

Views: 152
Review amount: 64
08 Dec 2021
I receive many calls (not just from this number) that is looking for follow-up information on a tow. Yes, that's right. A tow. They think I am a towing company.
11 Sep 2021
Tell them to Stop Calling Me!
10 Sep 2021
Called my cell phone 3 times back to back starting at 1:10am.
29 Aug 2021
Agero is the former Cross Country Roadside and a Leopard doesn't change it's spots ! They are still the worst company to the provider ,shorting us constantly on invoices and skipping payment on invoices.. If any provider does accept call be thankful.
23 Aug 2021
Thanks for your input. But there is apparently also a communication issue with the towing contractors. I had to access the service two days ago, and was pleased with the courteous response from the dispatcher. She figured out the mileage between my location and the destination to which I needed the vehicle towed, and advised me that insurance would cover only 11 miles, the distance between locations was 22 miles, so I'd have to pay the balance out of pocket, and offered to take my credit or debit card information so that it would be handled. I agreed to this. thinking that I'd paid my share, the insurance company would pay theirs, and the towing contractor would be paid accordingly.Unfortunately, my projected 90-minute wait (mid-day, not rush hour, but still this didn't seem outrageous) turned into a 4-hour fiasco, with 'updates' every hour that it would be another hour or more. When the truck and driver finally arrived, the driver demanded $88.00 in cash. I explained that the dispatcher had already told me about the 11-mile overage, for which I'd already paid, and that the other 11 miles were covered by insurance. Driver told me there was no record of my payment, and that his boss had told him to collect the $88 because he'd figured the distance at 30 miles, not 22, and they only did business in cash anyhow. I got the Agero staff on the phone to talk with him and his boss directly, but they wouldn't budge. The Acero staffer did apologize profusely, and said that if I chose to pay in cash, the charge to my bank account would be reversed, and I could submit the receipt to my insurance company for reimbursement of their share. But that didn't work either...I did happen to have some cash on me, but when I asked for a receipt, the driver said he didn't have a receipt book. When I tried to draft up a receipt document for this purpose (I had a note pad and pen in the car), he called his boss, and his boss told him to take my car off the flatbed and leave. He said he was 'tired of taking these calls anyway, since he never got paid right.'Called back, again staff apologized, and sent out another order. Estimated arrival was again 90 minutes. By that time, I was unwilling to be stranded after dark in a dangerous area, so called another local company to see who might arrive first. The local truck arrived within 20 minutes, so I called back to cancel the service call, and paid cash (and got a professional receipt). Despite the fact that I'd called back to Acero to cancel the second service call, I got a call two hours later from a driver from that company, stating that he'd arrived at my original location and couldn't find me. I apologized for the wasted trip, explaining that I had cancelled more than an hour earlier, and he was actually very courteous and said he was glad I'd finally gotten the car to a safe location.I totally agree that the service providers who aren't happy with the payment policies, for whatever reason, *shouldn't* continue to be on the contractor list. Trying to 'double dip' by collecting cash from stranded motorists, when the cost of the service is already covered by the insurance and client payment, isn't the right solution.
20 Aug 2021
Calling at 11pmAt night???????
15 Aug 2021
Okay first off, I work for Agero. Why does everyone assume when you call your insurance company,that roadside agent is in your local town? We're one of the largest roadside dispatchers and have multiple call centers though out the us. Have your information ready so we can work quickly to dispatch your service. It absolutely kills me when a customer calls in doesn't know their policy #, where theyre at or where they even want their vehcile towed to. And no, we're not paying for your tire replacement and transporting you plus 5 members of your family. But that same demanding customer wants to know why the call is taking so long. People feel so entitled, and get so upset when we can't accommodate their outlandish requests. When people complain about Agero it's usually in regards to the untimely manner and unprofessional attitude of the towing company themselves. There are many many great men and women who I talk to on a daily basis who put up with the same rude customers as I do. They put their safety on the line. But to the customers complaining about how late they are,why call roadside? Why not call them directly,and if the dispatcher says '10 more minutes' that's what we tell you. I don't know if they're lying. You can either wait 10 more minutes or I can secure a new service provider for you. And the last part of my rant,when you as a customer call in and we introduce ourselves and brand the call, we ask of you are in a safe location. Why in the world do some of you get so hostile when that is asked,or even laugh at it. I've had to directly contact 911 with the customer on the line because their vehicle broke down in the middle of the freeway and they have children in the car. THAT IS WHY WE ASK IF YOURE SAFE! Agero provides EMERGENCY roadside assistance. Have your information together when you call in,I have no clue who you are or where you're at or why there are no 24 hour repair shops. That is not my job,my job is to set up a tow and send it over to your local towing companies. And keep in mind saying ' I pay x amount for insurance every month and this is the service I get' means absolutely nothing. Customers pay about $5/month for roadside,your auto insurance is the most expensive. Learn to not treat the person on the other end,the person YOU called for help, like complete garbage. It is not our fault your pos vehicle broke down. End of rant!
10 Aug 2021
24 Jul 2021
Agero sucks never pay contracted rate allways short on the checks and Us service providers go out of our way yea agero you guys stink
09 Jul 2021
My business is only open mon.Thru.Fri. & they called on sunday at 4:51 & 4:54 p.Mfor no reason at all i'm in ohio & they are in tenn. Don't know what there scam is but we never answer out of state calls for any reason, they can call all they want and my alarm system will just kick them off the line.

Review 9315726732 ( +19315726732 )

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Area Code: +1931 - 5726732 Clarksville, USA Telephone called by: +19315726732

Clarksville, USA: +19315726732 | 9315726732

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