Telephone number: +19315726732
(9315726732, 019315726732)

I receive many calls (not just from this number) that is looking for follow-up information on a tow. Yes, that's right. A tow. They think I am a towing company.

Tell them to Stop Calling Me!

Called my cell phone 3 times back to back starting at 1:10am.

Agero is the former Cross Country Roadside and a Leopard doesn't change it's spots ! They are still the worst company to the provider ,shorting us constantly on invoices and skipping payment on invoices.. If any provider does accept call be thankful.

Thanks for your input. But there is apparently also a communication issue with the towing contractors. I had to access the service two days ago, and was pleased with the courteous response from the dispatcher. She figured out the mileage between my location and the destination to which I needed the vehicle towed, and advised me that insurance would cover only 11 miles, the distance between locations was 22 miles, so I'd have to pay the balance out of pocket, and offered to take my credit or debit card information so that it would be handled. I agreed to this. thinking that I'd paid my share, the insurance company would pay theirs, and the towing contractor would be paid accordingly.Unfortunately, my projected 90-minute wait (mid-day, not rush hour, but still this didn't seem outrageous) turned into a 4-hour fiasco, with 'updates' every hour that it would be another hour or more. When the truck and driver finally arrived, the driver demanded $88.00 in cash. I explained that the dispatcher had already told me about the 11-mile overage, for which I'd already paid, and that the other 11 miles were covered by insurance. Driver told me there was no record of my payment, and that his boss had told him to collect the $88 because he'd figured the distance at 30 miles, not 22, and they only did business in cash anyhow. I got the Agero staff on the phone to talk with him and his boss directly, but they wouldn't budge. The Acero staffer did apologize profusely, and said that if I chose to pay in cash, the charge to my bank account would be reversed, and I could submit the receipt to my insurance company for reimbursement of their share. But that didn't work either...I did happen to have some cash on me, but when I asked for a receipt, the driver said he didn't have a receipt book. When I tried to draft up a receipt document for this purpose (I had a note pad and pen in the car), he called his boss, and his boss told him to take my car off the flatbed and leave. He said he was 'tired of taking these calls anyway, since he never got paid right.'Called back, again staff apologized, and sent out another order. Estimated arrival was again 90 minutes. By that time, I was unwilling to be stranded after dark in a dangerous area, so called another local company to see who might arrive first. The local truck arrived within 20 minutes, so I called back to cancel the service call, and paid cash (and got a professional receipt). Despite the fact that I'd called back to Acero to cancel the second service call, I got a call two hours later from a driver from that company, stating that he'd arrived at my original location and couldn't find me. I apologized for the wasted trip, explaining that I had cancelled more than an hour earlier, and he was actually very courteous and said he was glad I'd finally gotten the car to a safe location.I totally agree that the service providers who aren't happy with the payment policies, for whatever reason, *shouldn't* continue to be on the contractor list. Trying to 'double dip' by collecting cash from stranded motorists, when the cost of the service is already covered by the insurance and client payment, isn't the right solution.

Calling at 11pmAt night???????

Okay first off, I work for Agero. Why does everyone assume when you call your insurance company,that roadside agent is in your local town? We're one of the largest roadside dispatchers and have multiple call centers though out the us. Have your information ready so we can work quickly to dispatch your service. It absolutely kills me when a customer calls in doesn't know their policy #, where theyre at or where they even want their vehcile towed to. And no, we're not paying for your tire replacement and transporting you plus 5 members of your family. But that same demanding customer wants to know why the call is taking so long. People feel so entitled, and get so upset when we can't accommodate their outlandish requests. When people complain about Agero it's usually in regards to the untimely manner and unprofessional attitude of the towing company themselves. There are many many great men and women who I talk to on a daily basis who put up with the same rude customers as I do. They put their safety on the line. But to the customers complaining about how late they are,why call roadside? Why not call them directly,and if the dispatcher says '10 more minutes' that's what we tell you. I don't know if they're lying. You can either wait 10 more minutes or I can secure a new service provider for you. And the last part of my rant,when you as a customer call in and we introduce ourselves and brand the call, we ask of you are in a safe location. Why in the world do some of you get so hostile when that is asked,or even laugh at it. I've had to directly contact 911 with the customer on the line because their vehicle broke down in the middle of the freeway and they have children in the car. THAT IS WHY WE ASK IF YOURE SAFE! Agero provides EMERGENCY roadside assistance. Have your information together when you call in,I have no clue who you are or where you're at or why there are no 24 hour repair shops. That is not my job,my job is to set up a tow and send it over to your local towing companies. And keep in mind saying ' I pay x amount for insurance every month and this is the service I get' means absolutely nothing. Customers pay about $5/month for roadside,your auto insurance is the most expensive. Learn to not treat the person on the other end,the person YOU called for help, like complete garbage. It is not our fault your pos vehicle broke down. End of rant!

Scumbag scammer, WAS TRANSFERRED TO THIS LINE FROM PROGRESSIVE INSURANCE

Agero sucks never pay contracted rate allways short on the checks and Us service providers go out of our way yea agero you guys stink

Agero roadside towing . Stupid machine calls rings 1 time hang up . Worst roadside towing service. It takes forever to get a tow truck

REALLY? AGAIN? STOP HARASSING ME WITH YOUR CALLS. GET THE HINT. YOU HAVE BEEN BLOCKED.

AGERO IPT - BLOCK/DO NOT ANSWER NUMBER 1-931-572-6732.

got a call at 140 in the morning from this number

Calls no one immediately there so hang up. Suspect scammer. AGERO IPT on caller ID.

This is a legitimate call. Agero is apparently a clearing house company that contracts roadside services for multiple insurance companies. My insurance is USAA and this I am receiving multiple calls as they make sure the service IS rendered and is done in a timely fashion. They are reminding me of how long the service people should be taking to reach me to render service to my vehicle. NOT a scam.

Maybe they are a legit business but they never leave a message or a call back number. So I'm just taking everyone's word for it that they are legit. But it seems to me that any reputable company would leave a message or call back number.I haven't even used road side assist. I've gotten several calls from this number but never a message!

roadside assistance

StateFarm calling to tell me roadside service was running late.

state farm, checking in towing service

progressive, car insurance

Toyota Road side assistance

progressive roadside , insurance

progressive helping me unlock my car

Blocked . Spam caller.

Blocked yet does not keep them from trying. Scam caller.

Called three times in a row despite hanging on them. Finally had to block them.

Good Sam Roadside insurance

USAA Roadside assistance, roadside assistance, needed

they called and didnt even say hello, just wanted to get my address, very rude!!

Progressive tow

state farm road side assistance escalation team

Roadside assistance. they call to follow up after you have had your insurance company coordinate a vehicle. However, if I am not expecting a call for follow-up, I always hang up, then comment.

Nationwide Roadside Assistance

progressive roadside service

Roadside Assistance

Got my call just now, March 5th 2021, 12:38amawww brother

The name of the company is Agero. My car insurance through Farmer's offers Roadside Assistance, and Agero is apparently the company that Farmer's utilizes. That number was just a follow-up to make sure they found and were assisting me.

repetitive

Roadside assistance

progressive insurance

I did forget to add..when you call in for a tow and gripe about it taking an hour during rush hour traffic,then you call a local towing company if you're so confident you can get one there in 5 minutes. You're not the only person calling in for help. We're contracted with towing companies in a specific order and the biggest most preferred get the majority of the calls meaning their ETA will be a little lengthier. Again! Not the roadside agents fault. And to the service provider who yells when I call you out of network asking for help, I literally typed in ' towing in San Diego' for esample. And start dialing out front here, how the hell am I suppose to know you've got an issue with Agero. Just simply decline and move on. I get it,you're passed because you weren't paid for your service. But telling me off in the rudest way possible, not even necessary. Especially when I personally am nice when I call to ask for assistance.To any customer wondering, I take about 100-115 calls per day. And after I get off the phone with one screaming idiot because we will not pay for her hotel or 230 mile tow, I get to talk to another one whose 34 ft motor home broke down and there's 10 people that need a ride. It sucks being stranded with limited options,I've been there myself. But WHY WHY WHY are you screaming and yelling at me. I'm 23 years old and practice manners especially when I'm talking to someone whose attempting to help me.And to the service providers who are griping,get off our list. No one is keeping you as the PA, PA2 or 3. When five companies down the list that small business guy gives me a 25 minute eta and is happy to do it.

Yep, legit. Had issues with roadside assistance this weekend, complained. This was a supervisor calling me back.

Ford Roadsise Asst.

liberty mutual roadside assistance

emergency road service

State Farm Roadside Assistance

Progressive Roadside Assistance, Excellent customer service

State Farm Roadside Assistance

progressive road side assistance

Toyota Roadside Assistance

towing company from insurance company

USAA roadside assistance

STATE FARM GRUA, Exelente

STOP THE CALLS! YOU ARE BLOCKED.

Progressive

Progressive Roadside assistance , good

Roadside assistance seems to be very helpful in getting help for my stranded vehicle

An automated message from USAA roadside assistance.

Legit, had a jump start, follow up call

Usaa roadside assistance and drivers club

Called by this number. Don’t know who it is.

got a call from this umber claiming to be roadside assistance and to call the number on your card

Another roadside assistance business that has a hard time getting service providers, due to the payment problems the providers encounter regularly. They want instantaneous service provided, then it can take months to get paid... if at all. Screw them all. The only way I deal with them now after 29 years in the business of unlocking vehicles, is the person needing help pays me directly in cash or credit card (no checks), and gets reimbursed by the roadside company. If you are a customer of a roadside company, and have long wait times for service, this is why. These companies are finding it harder and harder to find providers because of their policy of slow payment, and then not paying full amount of price qouted after the job is done. I've had them call me for lockouts over 100 miles away, because nobody closer would deal with them. My reply was 'No, thanks for asking'.