My suggestion is answer, follow instructions , it is a safe caller, the main function of the call is to remind you of appointments with the NHS and asking you to confirm various items with your key pad.
I have my Mother (89) in the PRH Hospital in Wellington, Shropshire who is seriously ill but I keep getting a telephone number from Shrewsbury & wellington Hospital answer phone message that's asking me to phone back but no one answers it where does it come from????
The nhs wants to abolish this service...no point in it all, waste of cash that is costing the taxpayer, when it rings you never have enough time to pick it up! Surely sending a txt would be a better service or even better just jot down the date from the original appt letter , put it on your calendar or planner board, this service is a complete nuisance.
Am waiting for a hernia repair that has been cancelled three times already in the last 6 weeks. Also have an appointment for a post operative assessment for a prostate. Cannot contact as it won't take incoming calls. If it is a reminder phone call for NHS appointments it is not fit for purpose which is much the same as my recent exposure to the NHS.
When my phone alerts me with suspected spam I immediately disconnect the call. Afterwards I pondered over the idea it may be from the Shrewsbury hospital because I had a hospital appointment the following week. I rang the number from the landline and it was an automated call from the hospital. I have no idea why my phone suggested it was spam? In my opinion this number is safe providing you know you have an appointment in one week's time.
mobile rang this morning...short ring so did not answer in time....thought it may be NHS related, but no voice mail left. checked on laptop and read comments..shall not be ccalling it back........I am 80 years old
The NHS needs to adopt a system that works, and does not give a short ring as it takes time to get to the phone.When you try and return the call you are advised that this number is for outgoing calls only. It is also a nuisanceas it rings at ridiculous hours. I telephoned a Dept where I have an appt in a few weeks time and mentioned this number, to be told take no notice . How much does this system cost the NHS to operate?
Short 'half' ring only, I was right next to phone but still no time to answer! I know from experience that this is Royal Shrewsbury Hospital's automated reminder. It calls at any old time of the day or night and just stresses people out. Why they can't just send a text to your mobile to ask you to confirm your apptmt, is totally beyond me.