This TQL Dispatch, they are trying to reach a truck driver. They save drivers phone numbers in their database, so if they think the same person is on the load even though they weren't given the number they will call for status updates. They do not care if they are sleeping or driving in heavy traffic / bad weather, they just have to get the update for their system. They are a broker and contract with other trucking companies and don't have trucks of their own, so they have no idea what it is like to be the trucker getting called, let alone some poor sap that has that same number.The call above that mentions Reefer is not marijuana but a Refrigerated Trailer also called a reefer.
Called this morning on my office phone, trying to sell ocean freight. We just booked a container yesterday from a different forwarder. It's scary how easy and fast Total Quality Logistics could find these information. I contacted our legal department, and told them to take necessary action(s) agaist this company.
Salesman from Total Quality Logistics called asking for a former employee, then wanted to know when they left. I told them it's none of their business. Kept asking to get the name or talk to the person in charge of logistics. Got really pushy, went on the attack. I hung up on him. (The employees here don't want to waste their time listening to sales pitches.)He called back 5 times. Same rude pushy behavior. Said he would call tomorrow and keep calling until I gave him a name. Making threats. Reeeeeeeal professional.
I never answer a call from a Private or in this case a 'pending' caller ID. They left me a VM telling me to return the call with no information regarding the call. The only way I would return the call is if there was an 800 number and I could run up 'their' telecommunications expense.
Despite my being on the Do Not Call list, my several complaints to the Better Business Bureau, and the fact they are blocked on my answering machine, these bums call and call. Seven times this year alone, and it's just October. I have never and never would have considered using them. Not that I have ever had any call for logistics services in the first place.They hire minimum wage sad-sacks to make these calls, and pay them only when they snag a new sucker. Horrible.
These jerks have pestered me for years. I have no idea why, as I have never (and will never) do business with them, even if I needed their service, which I don't. Just since January, they have tried to call me five times, even though I have them blocked. I have filed complaints with the BBB, the FCC, and posted on websites like this, that are full of similar complaints. Nothing ever happens.
Not all of them are like that, in my opinion. Sales jobs are sales jobs, and if you tell them that you don't do full truckload they usually leave you alone. But then, who knows? They might be the right fit for your company if you listen to them once. I'm sure your salespeople do the same, and if they don't maybe your salespeople and their salespeople can have a little chat?
They are a freight broker company and have to call their truckers. Supposedly my number used to belong to one of their drivers. Customer service is more than happy to remove your name from their list. Quite friendly.
Any time you post freight to be 'forwarded', hauled or transported in any manner, that information is posted Nationally for ANY 'Freight Broker' to see and have access to. I hope your 'Legal Department' is smarter than you are.