This phone number reaches the iTunes Store. A recording tells you: “Information regarding iTunes and app store charges on your credit card statement can be found on line. Go to: itunes.com/bill. Thank you for calling Apple.' Then your call is disconnected. When you get to the online site, there are lots of instructions for various situations. If you need to talk to a human, scroll down quite far and see a paragraph that says, 'If you compared your purchase history (and family members' purchase histories) to your statement and still don't recognize the charge or want to request a refund, contact Apple Support.' The blue “Contact Apple Support” is a live link. When you click on it, you will get a screen showing three boxes with options for contact. I chose the 'Chat' and got super service. Good luck.