I was setting up a new Roku system, called the number on screen for help with set up. Long story short, after 2 hours on phone which I thought was the Roku support staff, I ended up having to cancel my debit card and change my Amazon pass word. Amazon was involved because I pay for my channels through them. Why can't this 888-280-4331 # be taken off? You have to be SO CAREFUL . Somehow these crooks are able to hack into legitimate sites and rip you off. With over 700 complaints, how come they are allowed to carry on? One more , everybody I talked with was very difficult to understand, they were Easy Indian. The computer has become a portal for crooks, BEWARE.