Was called by Spectrum 877-766-8523 they claimed I had an unpaid balance. I did cancel my account (over 20 years as a customer) during the first week of December 2020. I always ask the right questions. Will this be prorated from the billing date to the date of shut off. The woman said YES. I then asked, since I am on auto-pay, will the unpaid prorated balance be paid by auto-pay or will I receive a bill. I was told auto-pay would be used. I then asked about returning my modem during COVID19. She told me to return the modem to UPS store they will scan it box it and send it back at no cost to me.The reason I dropped Charter/Spectrum service was because it went from $49.95 month to $59.95 month then to $64.95 a month in just 3 months.The woman who shut off the service was very 'quick' with me, meaning abrupt and fast talking and was obviously not a very good employee. I kept asking her to repeat herself. She was not amused and I swear, if that woman worked for me, she would be getting her walking papers.I was very professional and I talked slowly and, I thought, asked the right questions.I have perfect credit. I have always payed my bills on time, NEVER LATE with any bills.I told the cold caller that I wasn't comfortable giving information to someone who cold calls me and does not have caller ID (CID). I then called Spectrum directly and it was explained to me, by a nice employee, that they do not pro-rate cancellations. So I was lied to when I cancelled. I have a $64.95 bill due and they did not use auto-pay to clear the account, That was another lie when I cancelled. It has gone to Spectrum Collections. Anything to do with collection departments disturbs me greatly. I have not payed my bills on time for my entire life to have someone lie to me about billing.I have/had 3 accounts with Spectrum. I cancelled my home account and have this problem. When I leave my vacation home, I will cancel this account. When I talk to my grand-daughter, I will explain that she can pay and get her own account. I will no longer be doing business with Charter/Spectrum. There are other options for ISP's at all three houses.