Yes - 800-846-8212 - is a call-back type survey # after you talk with a Time Warner rep for service or customer support to see how it went.it's not really well in-sync though with why you called. In my case, I was having trouble one eve with my iPad Time Warner cable tv app - as were all the customer support people I spoke with themselves. No one had reported it to them though - and being at work, they were not trying to 'watch' it on their ipads. But they retrieved one, tried it, and then told the higher-ups it was malfunctioning.They were going off duty at 9pm that night and told me they would call me back to try mine again IF they saw TW got it fixed while they were still on duty. It did not get fixed then but was working by the next day again. I think it was at the upload end to them in terms of the signal.Anyway - this 800-846-8212 is just an auto-survey - there are no live people managing this particular line. It may not eve be TW itself but a contractor - not sure. It is harmless tho - not selling anything, not asking for anything but ratings from 1-5 on their customer support.