I used to work at time warner cable....and I just got a new hd dvr box at the office about 2 hours ago, and teh calls started. I had a feeling that it was a survey about my experience, but then I called someone who still works there, and found out I was correct. Apparently, any time you change out equipment or services, you are automatically put into a pool with others and randomly chosen to answer the questions asked. I know that when I worked there, there was talk of this happening, and alot of the c/s reps where not at all pleased, since they knew customers would be very unhappy. Glad to see Time Warner listens to their employees!!!